Privacy Policy

1. Introduction

Hamco Logistics ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website, hamcologistics.com, and when we communicate with you as a client or potential client.

This policy applies to all personal data processed by us in the course of our business operations, including but not limited to truck dispatching and logistics management services.

2. Information We Collect

We collect information that you provide directly to us and information about your interactions with our services.

2.1. Information You Provide:

Contact Information: Name, company name, email address, phone number, physical address.
Communication Records: Contents of your communications with us via email, phone calls, contact forms, and messaging platforms.
Client Service Data: Information necessary to provide our services, which may include shipment details, origin/destination data, and other operational information you entrust to us.

2.2. Information Collected Automatically:

Technical Data: Internet Protocol (IP) address, browser type, operating system, and other technical information when you visit our website.
Usage Data: Information about your interaction with our website, such as pages visited, links clicked, and the time spent on our site.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

To Provide and Manage Our Services: To facilitate dispatch operations, manage shipments, and deliver the logistics services you have requested.
Client Communication: To communicate with you regarding your account, service updates, operational changes, and to respond to your inquiries.
Service Improvement: To analyze website usage and client feedback to improve our website, services, and client support.
Security and Compliance: To monitor and protect the security of our systems, prevent fraud, and comply with applicable laws and regulations.
Marketing (with consent): To send you promotional communications about our services, where you have given explicit consent to receive such communications.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Performance of a Contract: Processing necessary to fulfill our contractual obligations to you.
Legitimate Interests: Processing necessary for our legitimate business interests, such as client communication, service improvement, and network security, provided such interests are not overridden by your data protection rights.
Consent: In specific cases, we will ask for your explicit consent before processing your data, such as for certain marketing communications.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

Service Providers: We share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., cloud storage providers, communication platform providers), provided they agree to keep this information confidential.
Legal Obligation: We may disclose information where required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Hamco Logistics, our clients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate technical and organizational measures designed to protect the security of your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure network architectures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

7. International Data Transfers

Your personal data may be processed in countries other than your country of residence. We ensure that any such international transfers are conducted in compliance with applicable data protection laws and that your data is afforded an adequate level of protection.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to fulfill our legal and contractual obligations. When data is no longer needed, it will be securely deleted or anonymized.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of Access: The right to request copies of your personal data.
Right to Rectification: The right to request correction of inaccurate or incomplete data.
Right to Erasure: The right to request the deletion of your personal data under certain conditions.
Right to Restrict Processing: The right to request that we limit the processing of your personal data.
Right to Data Portability: The right to receive your data in a structured, machine-readable format.
Right to Object: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the details provided in Section 11.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hamco Logistics
Email: [email protected]